A technician's hands bundling network cables with a hook-and-loop strap

Services

Managed IT Services

We take over your organization's day-to-day IT work as one team. It is mostly a fixed monthly service; we write down in the quote, item by item, what is included.

One point of contact: your request is logged
The periodic report covers inventory, patching, capacity and our recommendations
If needed, we provide on-site staff; the number of days is written in the quote

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In brief

7 Tepe Bilişim's managed IT service takes over your organization's day-to-day IT work on your behalf, as one team: servers and virtualization, network and firewall, Microsoft 365, backup and user support. It is mostly a fixed monthly service; we write down in the quote what is included and what is out of scope. It is a good fit for companies of 20 to 250 people whose IT is run by one person or an administrative team.

Is this for you?

A good fit if

One person or your administrative team runs your IT (companies of 20 to 250 people), if you have an IT team but need extra capacity, or if you have more than one location.

Not a fit if

You only want a one-time setup (we do that as a project) or you want to run IT entirely with your own team.

What we take on

We work in 9 areas; the quote lists item by item which of them are in scope.

IT consulting and governance
We review your requests and questions and produce a technology roadmap, a capacity plan and an investment plan. We also handle supplier coordination, change planning, the license inventory and the periodic report.
Server and virtualization management
We manage your hypervisor, virtual servers, Active Directory and group policies. We apply operating system updates and security patches, monitor health, plan resources, and find and fix faults.
Microsoft 365 management
We manage your tenant, licenses, Exchange Online and Entra ID (MFA, conditional access, roles). We monitor and report security events.
Network and firewall management
We manage your firewall, site-to-site and SSL VPN connections, rules, NAT and routing. We keep the software up to date and fix access problems.
Backup and replication management
We manage and monitor your backup jobs; we also run the off-site copy and snapshot policies. We add restore testing as you need it; we write its frequency in the quote.
Web and email hosting
We manage hosting, cPanel, SSL and DNS. We also take on quota and spam management, backup and restore.
Remote user support
We handle your employees' requests, do setups and fix faults.
On-site qualified staff
We provide IT staff to your location; we state clearly in the quote for how many days or weeks.
Database and application operations
We back up your ERP/CRM database and monitor application services.

We write down in advance what is included and what is not.

The item list is in the quote; out-of-scope work is written separately in every contract and offered as a separate quote.

How it works

Introduction and inventory
Together we list your servers, licenses, accounts, network and backups.
Analysis and quote
We map the current situation and the risks, and present the scope in writing. We state clearly which items are included.
Onboarding
We set up monitoring, backup, permissions and the communication channel.
Ongoing management
We carry out updates, monitoring and fault resolution, and give a periodic report.

What we deliver and what is out of scope

What we deliver

Inventory document
Scope and scale table (in the quote)
Periodic report (including needs, capacity and investment recommendations)
User support record

Out of scope

New location, server or platform setup
Hardware, software and license procurement
Data migration
Penetration testing and audits
Planned work outside business hours
Planned on-site visits

Written separately in every contract. We offer these with a separate quote.

Typical situations

Scenario 1
For example one of your administrative staff runs IT as a side task, and your servers, accounts, backups and licenses are not listed in one place. We first take the inventory, write down the scope, and then start. After onboarding, we handle updates, monitoring and user requests as your one point of contact.
Scenario 2
You have your own IT team but need extra capacity for Microsoft 365 management and the network side. We include only the items you need in the scope; we quote the work that stays out of scope separately.